Hotel Schwarzer Adler Innsbruck

Where to start… We arrived late and were greeted by an exceptional receptionist who was both kind and welcoming. Check-in was smooth, and we were made to feel right at home. Our room (room 500) was warm, clean, and beautifully presented, with a breathtaking 10/10 view that truly exceeded expectations. As a lovely touch, we were welcomed with a plate of cookies in the room, which was such a pleasant surprise. The service throughout our stay was outstanding. The reception staff were always approachable, offering help with a smile. When we needed directions or assistance, their guidance was clear, concise, and extremely helpful. The breakfast was another highlight of our stay. The selection of food was extensive, especially for the size of the hotel, and everything was fresh and well-prepared. It was the perfect way to start our day. The hotel’s location is another highlight—it’s just a short walk to the charming Old Town, which is full of small shops and restaurants offering a variety of options. During our stay, the Christmas market was in full swing, and it was absolutely magical! The stalls were well-priced, making it a great spot for unique gifts and festive treats. Additionally, the hotel is conveniently close to the main train and bus station, making it easy to explore the area. Another notable attraction nearby is the Nordkette, which is accessible via a short trip. Tickets were approximately €50, and it’s absolutely worth it for the stunning views and unforgettable experience. If I had to suggest one area for improvement, it would be the mini coffee station in the room—it didn’t include milk. However, this wasn’t a major issue as there’s a small shop nearby where I was able to purchase some. A quick tip: if you visit in cooler weather, you can keep your milk outside during the day to keep it chilled! Overall, we had a fantastic stay and would highly recommend this hotel to anyone looking for a welcoming, well-located, and service-oriented place to stay.

Loved the decor of the hotel. The staff were really friendly and helpful. We arrived earlier than the 3pm check in but as our room was already cleaned we were able to check in immediately rather than leave our bags at reception. We didn't eat at the hotel so can't comment on the food and while I thought the tea and coffee amenities in the room weren't great, we did not mention this to staff. There are laundry facilities on the first floor which could come in handy for any messy hiking gear, again, we didn't use these so can't comment on their suitability. The shower in the room was fabulous. Our room had it's own balcony area, with a marvelous view though it was too chilly for us to take advantage of the space while we were there. I'd happily return to the hotel when we are next in Innsbruck.

Very beautiful building, can't believe it's 500+ years old. It's very artistic, classic, like a museum. The room is also stylish and spacious. The location is great: less than 5 min to the old city center, to congress bus station / nordkatten kable, and bus stop for sightseeing bus and bus to Swarovski crystal world. Very convenient to all main attractions! The staff is very friendly and give good travel advice.

The room and bathroom facilities . The best AC I ever experienced in Austria with sufficient cooling during my trip in several places for last 4days.

Great location, less than 10 mins’ walk to the old town and mnay attractions. The hotel is a heritage building filled with antiques and vintage decorations. Staff wore traditional Austrian costumes which made you feel like you’ve travelled back to the 18-19th centuries. They were very friendly and helpful.